TERMS & CONDITIONS - TICKET SALES

The terms and conditions stated below govern the tickets sales terms and conditions for the event BENICASSIM INTERNATIONAL FESTIVAL (FIB) sponsored and organized by the corporation MARAWORLD, SA (the Organization) whose registered office is at Calle Núñez de Balboa, 37-2º Izq. , 28001 Madrid and with tax identification number A-81670275. Contact email address info@maraworld.com. The corporation is established indefinitely and by means of the public deed and registered at the Commercial Registry of Madrid Volume 12044, Page M-189668 and File 97. Tickets for FIB 2017 will be sold exclusively via Ticketmaster, their points of sale and their associates. Therefore Ticketmaster will have sole and final responsibility for the sales process as well as the administration of personal data that the purchaser provides during the purchase process. The acquisition of any ticket represents the acceptance of the following conditions:

1. Your ticket

1.1. The legal nature of the ticket is that of a security or negotiable instrument, in accordance with legislation currently in force.

There are four (4) different ticket types for FIB 2017:

I) 4 Day Ticket: Grants the right to access the concert area on Thursday 13th, Friday 14th, Saturday 15th and Sunday, 16th of July as well as the right to access the Festival’s free camping area; Campfest, between July 10th and 17th, 2017. For instalment plan T&C’s go to general conditions 11.

II) Villacamp Camping Ticket: only grants access and use of the VillaCamp camping area from July 10th until the 17th 2017, as long as general conditions published at General Conditions - Villacamp 2017 are fulfilled.

III) VIP Pass: Grants the right to access the concert area on Thursday 13th, Friday 14th, Saturday 15th and Sunday, 16th of July as well as the right to access the Festival’s free camping area; Campfest, between July 10th and 17th, 2017. Additionally, the VIP Pass grants a series of privileges outlined in points 3 and 4 of these conditions.

IV) 4 Day Ticket with Comunidad Valenciana discount: These allow the same rights of access and use as the general 4 Day Ticket but purchase and validity is subject to the special conditions (General Conditions 7).

However, the Organization reserves the right to put new kinds of tickets on sale that are not outlined in this point. In any case, these tickets would be subject to the general conditions of ticket sales and access to FIB 2017 described in this document.

1.2. Once acquired, the ticket cannot be exchanged or refunded, all purchases being final, except in the case of cancellation or date changes on the part of FIB 2017.

1.3. Admission, without affecting what is reflected in these conditions with regards to the right of admission, is contingent on having a complete ticket in appropriate conditions. Tickets are equipped with different security measures to ensure their authenticity. The Organization will not be held responsible for tickets that were not purchased at official points of sale. Any damaged ticket, or any ticket with signs of being counterfeit, will authorize the Organization to deny access to the said ticket holder to the concert venue and, if the case may be, the camping area. The Organization reserves the right to take any and all legal measures it deems suitable against holders of counterfeit tickets.

1.4. Possession of a ticket does not grant its holder or third parties the right to use the ticket or its contents for purposes related to advertising, marketing or promotions (including, expressly but not exclusively, contests, gifts and/or raffles) associated with the ticket holder or third parties. Failure to comply with this point will obligate the unauthorized advertiser and/or user to pay a penalty equivalent to a thousand times the price of the most expensive ticket of the event, without affecting further claims for general damages. Furthermore, this ticket will be, immediately, declared null and void.

1.5. Tickets may only be purchased at points of sale expressly authorized by the Organization.

1.6. If the event ticket is acquired through a website, the ticket must be printed by the purchaser (by the print at-home printing service). The Organization expressly warns that these tickets will not be available to be picked up at the box office in Benicàssim.

1.7. The Organization warns that it has high-tech procedures in place capable of detecting any kind of photocopied or counterfeited ticket. The Organization reserves the right to deny access to the holder of a ticket if any anomalies are detected. The detection of any fraudulent use of print at-home printing tools will be persecuted in accordance with any and all legislation currently in force, including criminal liabilities.

2. Regarding the ticket and its exchange for a wristband:

2.1. The ticket must be exchanged for a wristband upon arriving at the FIB 2017’s venue. Tickets can be exchanged for wristbands at the main entrance of the concert venue.

2.2. The Organization will not be held responsible for the care and maintenance of the wristband once issued; the bearer of the wristband will be solely responsible for its care and maintenance. Damaged or broken wristbands will not be admitted. The wristbands are resilient but not unbreakable.

2.3. Once the ticket has been exchanged for a wristband in the designated area, the wristband becomes the element that certifies acquired rights. The loss of the wristband will translate into the loss of the right of admission. The Organization warns that manipulated, damaged or broken wristbands will not be admitted. If one leaves the venue, one’s wristband must be perfectly intact in order to re-enter.

3. Campfest Camping-Area

3.1. Weekend and VIP tickets, grant the right to use the FIB 2017 free camping grounds; Campfest, between July 11th and 17th, 2017 (eight days and seven nights). 1-Day Tickets do not grant free camping-ground rights.

4. Special VIP-Pass conditions:


4.1. Upon arriving at FIB 2017’s venue, you will be able to pick up your VIP Pass in the Accreditations Office. You will be able to use the VIP Parking Area exclusively for VIP Pass holders, located by the Accreditations Office and has a direct access to the VIP Lounge. The VIP Passes grants access to the FIB 2016 concert venue Thursday 13th, Friday 14th, Saturday 15th and Sunday, 16th of July 2017

4.2. The VIP Passes grants the right to use the Festival’s free camping area; Campfest, between July 11th and 18th, 2016.

5. Suspension or cancellation of the event:

5.1. The Organization reserves the right to change, modify or suspend FIB 2017’s programme at any time.

5.2. In the event of a total cancellation, the Organization will take all reasonable measures to accommodate ticket holders with new dates for FIB 2017.

5.3. In case of any ticket refund from the Organization, the distribution cost that sales channels apply to the price of the ticket will not be refunded by the Organization given that the Organization is not the recipient of this charge and this service is understood to be rendered at the time of purchasing the ticket.

5.4. The cancellation, total or partial, of FIB 2017 due to forces beyond the Organization’s control (Force Majeure) will not lead to ticket refunds.

5.5. The cancellation, total or partial, of FIB 2017 due to forces beyond the Organization’s control (Force Majeure) will not give Villacamp ticket/wristband holders any rights.

6. Admission Rights:

6.1. Applying the article 33 of Law 14/2010 of December 3rd of Generalitat Valenciana, regarding Public Shows, Leisure Activities and Public establishments of the Valencian Community, FIB 2017’s Organization establishes the following conditions for admission:

6.2. The Organization establishes the following requirements in order to grant Access and permanence in the concert venue for attendees under 16:

i)Minors between 13 and 15 years of age must (a) be accompanied by an adult (b) must pay the ticket price established for his/her age group and (c) the adult, parent or legal guardian must fill in the document (download from here) in which he/she becomes fully responsible for the minor and exempts Maraworld, S.A. from any responsibility. Adults, parents and/or Legal guardians confirm the authenticity of all documentation presented to the Organization. Additional requisites require providing the Organization with the Family Book, ID or Passport, ID of adult, parent or legal guardian.

ii) For Spanish Nationals, if parent or legal guardian will not be accompanying the minor the parent or legal guardian must sign an authorization before the National Police or Guardia Civil. If the minor is from a foreign country or a country in the EU, they will have to present all documentation that certifies custody of the minor in accordance to the legislation that corresponds to their country of origin.

iii) Minors that are 12 or under must (a) be accompanied by their mother, father or legal guardian and (b) they will have to fill in a document in which they acknowledge themselves as being directly responsible for the minor, exempting MARAWORLD S.A. from any responsibility and confirming the authenticity of all documentation provided to the Organization. Additional requisites require the presentation of the Family Book, ID or Passport of the minor and ID or Passport of the parent or guardian. If the minor is from a foreign country or a country of the EU, the parent or legal guardian must present all documentation that certifies custody of the minor according to the legislation that corresponds to their country of origin. Lastly, minors must carry their accreditation on them during the duration of their stay in the venue and must be visible at all times. The accreditation must have their name, surname, nationality and the contact information of their mother, father or legal guardian and mobile number of the parent or legal guardian whose name is on the minor’s accreditation.

The Organization will have permission to make photocopies of the documentation turned in by adults, mother, father or legal guardian for their archives. Minors will be expelled if seen consuming alcoholic drinks or smoking tobacco. The Organization has a right to expel minors who infringe any of the previously mentioned requisites for access or permanence in the venue. Expulsion from festival grounds will not result in ticket refunds.

7. Special Conditions fro the purchase of “Discounted Comunidad Valenciana tickets”

7.1 The existing offer on sales of four (4) - day weekend ticket with this discount is ONLY available to permanent residents of the Comunidad Valenciana and proof will be required in the form of:

  • DNI
  • Valid certificate or card for electoral register

7.2 Limited allocation , available only whilst stocks last and promoter retains the right to withdraw the offer at any time.

8. Intellectual property and image rights:

8.1. All intellectual property and image rights derived, directly or indirectly, from the artistic performances and/or activities taking place as part of FIB 2017 are reserved. As such, the capturing, filming or recording of images, pictures or sounds without prior written authorization from the Organization is strictly forbidden. All rights regarding image, name, copyrights, patent rights and any rights derived directly or indirectly from artistic representations or any other representations derived from the Festival are reserved. It is, therefore, strictly forbidden to access the venue with cameras (photographic and video) and any other recording device.

8.2. FIB attendees explicitly agree and authorize that their voices and images be used in different visual/audiovisual devices during the celebration of the event. After the festival, attendees explicitly agree to the posterior use of these images by the Organization or third parties in whichever media and promotional diffusion the FIB engages on both for promotional or commercial use.

8.3. The Organization reserves its right to expel any person that does not comply to the terms expressed in this section without this generating the refund of any quantity paid when purchasing the ticket.

9. Personal information:

We inform you that your personal information will be kept on file by MARAWORLD, S.A., and may be used for future promotions, in full accordance with MARAWORLD’s policy of dealing with personal information, as published in its website, and complying with all existing laws regarding the protection of personal information. Participants may exercise their right to oppose, access, rectify and/or cancel this at the following address: MARAWORLD, S.A.C/ Núñez de Balboa, 37 2º28001 Madrid 10. Legal reserve:

10. Legal Disclaimer:

The Organization will exercise its right to take legal measures, both civil and criminal, as it deems appropriate against the perpetrators of any attempts of fraud, breaking and entering, and/or damages caused to the Organization, directly or indirectly.

11. FIB 2016 – Instalment Plan
11.1 Ticketmaster Spain
(1) Only 4 Day tickets are available for purchase by this method
(2) The first payment must be made before 1st April 2017.
(3) The second payment must be made before 1st June 2017. The purchase of the ticket will only be completed and access to the festival will only be permitted once the second payment has been realised.
Some days before the final payment deadline Ticketmaster will send you an email , to the email address corresponding to your first payment,  reminding you of the steps to be taken to pay the second part and definitively secure your 4 day ticket for FIB 2017.
(4) All payments are non-refundable. In the event that the second payment is not made , the first payment is non-refundable.

10.2 Ticketmaster UK and Ireland
(1) Only 4 days tickets are available for purchase by this method.
(2) The first payment must be made prior to 1st April 2017.
(3) The second payment will be taken automatically on the 1st June 2017.
The purchase of the ticket will only be completed and you will only have access to the festival once the second payment has been realised.
(4) All payments are non-refundable. In the event that the second payment is not made, the first payment is non-refundable.

11.3 For more information please consult the Sales Conditions in the website of the seller.

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